Sebastian Chan - Social media and Government 2.0
A presentation given at Web Directions South, Sydney Australia, September 27 2007.
More than ever before there is an enormous amount of publicly held data about our community, our culture, and citizens. How can government respond to the opportunities of Web 2.0? How can government websites and databases become more citizen-centric, and more responsive by leveraging social media? In 2006 the Powerhouse Musuem, a NSW State Government institiution, opened its core information asset - its collection and research database - to public tagging, and dynamic user-driven recommendations. In the same year the Museum launched a range of public-facing blogs, inviting comment from visitors and audiences. Sebastian Chan will discuss why the museum has made these very successful forays into social media, and how a small in-house web development unit was able to push through and launch a project which is counted among Australia’s top web 2.0 applications. If you work in a large organisation and have dreams of social media, do not miss this session.
Can web-based social systems with their wide reach, user-generated and user-filtered content harness the wisdom of crowds? Duncan Watts’ recent experiments reveal how popularity based web social systems can throw up fickle, random trends that are essentially unreplicable, and only tangentially related to quality. However, popularity as a way to filter information continues to rise in popularity - replacing hierarchical menus, overtaking tags, and even used in lieu of relevance. Rashmi will link decades of psychology research on group decision making and social influence to what is happening on the web today. She will discuss different models of popularity based filtering such as Digg and YouTube. What are ways to avoid the Watts dilemma - including Google’s model of sociality, tag-based social systems, and object-based social networks. She will present some principles for the design of web social systems and how there were used in the design of SlideShare and discuss how SlideShare as an evolving social system handles popularity.