Web Directions Conferences for web and digital professionals

Summit ’19 Session spotlight: Don’t go changin’: The importance of onboarding your users through change

As we countdown to our annual Summit ’19, our two day conference on all things product leadership, digital and product design, and front-end development, we’re highlighting great sessions you can expect there.

If you like what you see, then why not get along? It’s in Sydney on October 31 and November 1. With a carefully curated program that covers every aspect of delivering modern digital products, Web Directions Summit is the only conference for your entire product team.

Alison Cooke & Lauren Max
Alison Cooke & Lauren Max
Senior Experience Designer, Experience Design Lead
NAB, SportsBet

Don’t go changin’: The importance of onboarding your users through change

Replatform projects are hard. Certainly for Product Managers, but also for customers. Even if your development process is design-led, your products can fall flat if you fail to support your customers through change. So, what does a great onboarding experience look like?

Alison Cooke & Lauren Max

Experience Designer working on digital products with a background in Psychology and Research. Passionate about customer advocacy, complex problem solving and collaborating with cross-functional teams.

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Three days of talks, two of them in the engineering room. Web Directions you have broken my brain.

Cheryl Gledhill Product Manager, BlueChilli

Join us in 2019:

  • Web Directions Design 2019

    Australia's product design conference with the world's leading expert

    Melbourne April 11 & 12 2019

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  • Web Directions Code 2019

    Australia's conference for JavaScript and Front End Engineers

    Melbourne June 20 & 21 2019

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  • Web Directions Product 2019

    Australia's conference for Product professionals

    Melbourne August 1 & 2 2019

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  • Web Directions Summit 2019

    Our legendary event. Three big tracks,–Product, Design and Developer focused.

    Sydney November 2019

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