Web Directions Conferences for web and digital professionals

Summit ’19 Session spotlight: Don’t go changin’: The importance of onboarding your users through change

As we countdown to our annual Summit ’19, our two day conference on all things product leadership, digital and product design, and front-end development, we’re highlighting great sessions you can expect there.

If you like what you see, then why not get along? It’s in Sydney on October 31 and November 1. With a carefully curated program that covers every aspect of delivering modern digital products, Web Directions Summit is the only conference for your entire product team.

Alison Cooke & Lauren Max
Alison Cooke & Lauren Max
Senior Experience Designer, Experience Design Lead
NAB, SportsBet

Don’t go changin’: The importance of onboarding your users through change

Replatform projects are hard. Certainly for Product Managers, but also for customers. Even if your development process is design-led, your products can fall flat if you fail to support your customers through change. So, what does a great onboarding experience look like?

Alison Cooke & Lauren Max

Experience Designer working on digital products with a background in Psychology and Research. Passionate about customer advocacy, complex problem solving and collaborating with cross-functional teams.

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Thanks for an amazing few days Web Directions. So many great themes of empathy, inclusion, collaboration, business impact through design, and keeping our future deeply human.

Laura van Doore Head of Product Design, Fathom

Join us in 2019:

  • Web Directions Code 2020

    Australia's conference for JavaScript Developers and Front End Engineers.

    Melbourne May 2020

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  • Web Directions Product Design & Management 2020

    Australia's conference for Product professionals. With dedicated product design and product management tracks.

    Melbourne June 2020

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  • Web Directions Summit 2020

    A conference for the whole digital team–featuring product, design, front-end dev, and new people/talent/culture tracks.

    Sydney November 2020

    Details