A presentation given at Web Directions User Experience, Melbourne Town Hall, May 16 2008.
Getting your company to adopt a user-centred design approach can be an uphill struggle. The first stage typically is to get them to agree to incorporate usability testing in to the development process, at a stage early enough to actually implement any design recommendations. The second stage is to convince them to do more ethnographic style research to understand the larger context of the task that the site is trying to support. The biggest challenge comes last – how to help the business owners make the mental leap between the in-depth findings from the research and the implications and opportunities it presents to your core business strategy and product roadmap.
This is the challenge that the User Experience team at News Digital Media have been addressing. In this presentation, Jackie will discuss this issue in more depth and present examples of ‘design tools’ the team have been experimenting with to try and bridge this gap and help the business develop more user-centric strategies.
About Jackie Moyes
Jackie graduated with a PhD in Human-Computer Interaction in 1995 and since then has been conducting user research and interaction design for clients in the UK, Singapore, Hong Kong, Australia and the US. In 2005 she established and still currently heads up the User Experience Team at News Digital Media – in two years moving the company culture from one that either outsourced or ignored experience design to one that now employs one of the largest and most highly qualified, in-house user experience teams within Australia.