Web Directions Conferences for web and digital professionals

Juliette Melton – Remote research: Running effective remote studies

Web Directions USA 2010, Loews Atlanta Hotel, September 24 10.10am.

Presentation slides

Session description

Remote research can raise the quality and lower the costs of your user research efforts; using a combination of surveys, video, screensharing, and phone, you can connect with a much broader range of users than you could using traditional lab-based usability tests, while using resources more efficiently than you would doing contextual research. In this workshop-style talk, Juliette Melton will cover recruiting sources, technology tools, and caveats you might not have thought of, including managing time zones and participant distraction. We will also address pros and cons of increasingly popular non-scripted research services.

About Juliette Melton

Juliette Melton PortraitJuliette Melton is a user experience researcher and design strategist based in San Francisco. Her background in web development and product management gives her a practical perspective on how to conduct effective user experience research. She advocates building products that delight users while supporting organizational realities.

Juliette holds a master’s in education from the Technology, Innovation, and Education program at the Harvard Graduate School of Education where she focused on developing models for innovative networked learning applications. She runs Deluxify, a boutique UX consultancy, writes about her various projects at juliemelton.com, and makes lots of terrariums.

Follow Juliette on Twitter: @j

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