Scaling Design in Healthcare SaaS: Dealing with the past, Building for the Future
Lucas will share some of the unique challenges and opportunities of expanding a design practice within a company built on decades of healthcare software success who are leaning into the critical need for human-centred design in a modern context. Like many organisations going through this transformation, it is not always as simple as creating products with a blank slate. The need to support legacy products while helping users get the benefit of modern technology – in healthcare; moving to the cloud, embracing the web and mobile over classic desktop platforms. The present and future of AI in healthcare will become even more crucial to ensure user needs are understood, met, and supported in a clinically safe way – and to build trust between creator and end user. This talk will cover design systems, building a customer-centric culture from the top down, and ways of strengthening the voice of design when often faced with the "adversity" of legacy attitudes and ways of working.
Lucas Arundell
Lucas Arundell is an internationally-experienced design leader with over fifteen years of professional experience. Currently the General Manager of Design & Customer Research in the health tech space at Magentus, Lucas is energized by supporting designers to have the right environment to do their best work and by the plethora of "wicked" problems to solve in health. Having previously served a range of clients in EMEA as Design Manager at Bain & Company, he recognizes the importance of challenging traditional business thinking to create a space of collaboration, curiosity, and experimentation.