User and design research at scale brings with it overwhelming complexity. ResearchOps is a nascent profession emerging in response to a life lived at scale.
In 2018, the ResearchOPs Community was started by founder Kate Towsey. Now led by a 13 strong board, the community has undertaken 2 global projects to better define the profession and the community itself. Join Brigette Metzler and Benson Low
as they take you through a map of ResearchOps and the 8 pillars that define the connection between research and operations, and guide the work of the community. They will take you on a deep dive into the Researcher Skills project that recently
concluded, and give a hint as to what is to come for the community.
- What is ResearchOps?
- What is the ResearchOps community?
- The 8 pillars connecting research & Ops
- Researcher Skills framework
- New work moving through the pillars- research repos, tools and templates, and more
Benson Low & Brigette Metzler
Benson has worked in design and UX related roles for over 20 years, across the emerging web, games development, start-ups, design consultancies, and enterprise UX teams. An award-winning designer turned researcher, Benson has worked at Australia
Post, NAB, Sensis, Experian Hitwise helping shape and mature their design practices.
For the past 4 years, Benson established UX Research practice at Australia Post and build the team user research as a core capability across key products and initiatives. Recently he has started at REA Group to supercharge UX Research.
Brigette Metzler is a jump-in-with-both-boots kind of a person. She is passionate about the democratisation of knowledge. Brigette is a lead User Research Librarian for the Australian Government.
Brigette is passionate about the role of ResearchOps in helping researchers do their best work and most weeks can find her talking ResearchOps, and libraries in particular, with people from all over the place.
Brigette is on the board of ResearchOps, a global community of people discussing ResearchOps — the people, mechanisms, and strategies that organizations use to scale their design and user research practice.
You can find Brigette for a chat on Twitter at @BrigetteMetzler