Session Details
Designing for Voice: Alexa, Google Assistant, and beyond
Darla Sharp Voice UX Designer Google
There are few places where design is less evident than when you use a voice user interface, like the Amazon Echo or the Google home. But as anyone who has used Alexa or the Google Assistant knows, it's painfully obvious when a voice based experience
is not designed well. You go nowhere, fast. It's the equivalent of a 404 page, but somehow more personally frustrating.
As a former voice designer for Alexa, and a current voice designer for the Google Assistant, I would like to talk about the ins and outs of designing for an eyes-free experience. What is voice design? What does it look like? Why is it important?
What happens when you do it well? And what happens when it's not designed at all.
Darla Sharp
Darla Sharp is a voice interaction designer currently working on the Google Assistant. At Google, she works on helping the Assistant sound efficient yet personable, helpful yet humble, and above all natural (with the understanding that a talking
speaker has certain limitations when it comes to the depths of it’s humanity).
Before Google, she was working at Amazon as a voice designer for Alexa. Of all the features she helped launch with Alexa, she's most proud of helping write her pickup lines. Before digital assistants were a thing, she worked on a range of voice
products including automated phone systems, as well as voice enabled apps. She have a Masters in Applied Linguistics from San Diego State University, and a B.A. in French from Valparaiso University.
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